Refund policy

30-Day Money-Back Guarantee

We want you to love your DryWalk boots. If you're not happy with your purchase for any reason, you can return your boots unworn within 30 days of delivery for a full refund or an exchange.

How to start a return or exchange

  1. Email us at feelgreatremedies@gmail.com within 30 days of delivery with your order number and the reason for your return.
  2. We'll reply with your return instructions and the return address. Please don't send anything back before contacting us, as returns sent without instructions can't be processed.
  3. Pack the item securely and ship it back using a trackable shipping method.

Return conditions

  • Items must be returned within 30 days of delivery.
  • Boots must be unworn and in new condition, with no dirt, scuffs or marks on the soles, and returned in their original packaging. You're welcome to try them on indoors on a clean surface to check the fit.
  • Boots that have been worn outside cannot be returned or refunded. Once boots have been worn, we're unable to resell them, so please check the fit indoors before wearing them out.
  • Return shipping costs are paid by the customer, unless your item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item or size, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, at no extra cost to you.

Exchanges

Need a different size? Email us and we'll help you swap it. The quickest way to get the right size is to start a return and place a new order for the size you need.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to post the refund. Original shipping charges (such as Express Shipping) are non-refundable.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can be returned under this policy.

Questions?

Email us at feelgreatremedies@gmail.com and we'll get back to you within 24-48 hours.